FREQUENTLY ASKED QUESTIONS

All Nurme Cosmetics shampoos have pure ingredients, do not contain silicones, parabens or synthetic fragrances or dyes. Therefore, they are also ideal for uncolored and / or curly hair. If necessary, we recommend using Nurme hair conditioners. Nurme shampoos / conditioners are also suitable for use by children. As shampoos / conditioners contain essential oils, we recommend that babies use an odorless baby shampoo specially developed for babies.

When washing your hair with any any shampoo bar, it is essential to remember that it is very important to have rich foam. The foam is what washes the soap residue from the hair and what removes the grease from your hair. We definitely recommend washing your hair twice.
 
Wet the hair, rub the solid shampoo between your hands to make foam and apply it to the hair. Then rinse and repeat. The second wash should already produce a very rich lather of foam and the hair will be clean. Use hair conditioner if desired.

The use of essential oils is very wide – they can be used in aroma lamps / diffusers for room scenting and / or aromatherapy, added to bath water, in a massage oil, creams, etc. You can read a comprehensive overview of the use and effects of essential oils in our blog post – What is essential oil and how to use it?

100 ml of hand sanitizer contains the maximum amount of 80 ml of alcohol permitted by the Health Board. It represents 80% per 100 ml. In other words, the Nurme hand sanitizers contain 80% alcohol.
 
As the prescriptions of the Health Board for hand sanitizers are based on the gram weight and the permitted alcohol content is 65% of the gram weight, the alcohol content of the packaging is 65% for this reason. Converted into milliliters, 65g of alcohol = 80 ml, or in the case of a 100 ml bottle, it is 80% filled with alcohol.
 
There are many different bacteria and viruses; some of them are easier to kill with alcohol than others. Such differences are due to the peculiarities of the construction of the outer surface of the bacteria. For example, alcohol with a strength of more than 60% is very effective in killing coliform bacteria, which cause foodborne illness and other infections.
 
Some viruses have an outer layer called a membrane. Alcohol successfully kills viruses, including coronaviruses, that have such a membrane, but is less effective in killing viruses without a membrane.
 
When controlling both viruses and bacteria, it is important to keep in mind that a number of studies have shown that a disinfectant must contain at least 60% alcohol to work effectively.

Nurme products have not been tested on animals. All our products have the international mark “cruelty free”.

Most Nurme products are suitable for vegans. There are only a few exceptions among the products: for example goat’s milk soap and face soap containing goat’s milk powder, lip balms and deodorants containing beeswax.

Nurme Cosmetics stopped using palm oil in cosmetic products in 2017, although the oil used before it had a sustainable palm oil certificate. The only product that we have not been able to replace palm oil in is the solid shampoo with hemp seed oil, which is popular on the Finnish market. We repeatedly tried to replace palm oil, but unfortunately the product’s properties suffered so much that we raised our hands and stuck to the recipe that was developed in 2012. Since Nurme’s product range includes a total of 5 solid shampoos, the customer always has the opportunity to choose another product. Each product has its own life cycle and one day the popularity of solid shampoo with hemp oil will end. Nurme’s principle remains that the products we develop and bring to the market are always palm oil-free.

Nurme does not produce essential oils itself. This would be a very complicated and expensive process, as raw materials (orange, eucalyptus, lemongrass, etc.) do not grow in our climate. The oils come from different countries (France, Spain, India, Brazil, etc.), where the plant or fruit is widely distributed and grown. In the product description of each essential oil we sell, we have indicated the country of origin.
 
Although Nurme essential oils also have a food certificate, due to the responsibility of the manufacturer of cosmetic products, Nurme Cosmetics does not share information and has no responsibility for the use of essential oil in food.
We confirm that the oils are clean – they do not contain parabens, prohibited preservatives, dyes or UV filters.
 
We recommend reading our blog article about essential oils: https://nurmearabia.com/product-introduction/aromatherapy-for-beginners-which-essential-oils-to-get-first/ 

Aluminum is a deodorant component that blocks sweating, but everything we lubricate on our skin is absorbed by our body, and aluminum is certainly not the metal our body loves.
Nurme products contain antiperspirant components such as essential oils and baking soda, which prevent the smell from spreading. Sweat itself is absorbed by cornstarch. Sweating is a natural and necessary process for the body!
As Nurme deodorant does not eliminate sweating but the components neutralize the odor and absorb sweat, it is effective as long as the user feels comfortable. A person with heavier sweat should use the deodorant to refresh during the day. Thus, the efficacy may not be as high as for deodorants containing aluminum compounds, but is much safer for the body in the long run. Read more about our natural and nature-friendly zero waste deodorants here: https://nurmearabia.com/beauty-tips/stick-deodorant-effective-and-natural/ 

The choice of exfoliator depends primarily on the skin type. For more sensitive and convex skin, soft exfoliators should be preferred to avoid irritating the delicate skin by rubbing the skin with mechanical particles. For all other skin types, ie. dry, normal, combination and oily, it’s ideal to use both gentle (enzyme) and exfoliating peelers. When using face scrubs, be sure to use gentler scrubs. Nurme body scrubs contain sugar or sea salt, which is a bit too hard for peeling facial skin. Therefore, we do not recommend Nurme body scrubs for exfoliating facial skin.

All Nurme products contain natural ingredients and are therefore safe to use during pregnancy. However, if you are pregnant and have any concerns or questions, please contact us at info@nurme.eu for advice.

All products purchased from Nurme e-store have a 14-day return policy.

If the product is out of stock, each product has a reminder button and a box where you can enter your e – mail address. You will receive an email when the product is back in stock.

If you receive a defective or damaged product, please contact us immediately so that we can correct the error as soon as possible. Please contact info@nurme.eu so that we can resolve your concerns.

According to the law, the consumer has the right to withdraw from the contract and return the goods within 14 days of receiving the ordered goods. The right of return applies only to goods returned in unused and undamaged packaging. Here, the return costs are borne by the customer. Upon receipt of the returned goods, the online store nurme.eu will return to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
 
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
 
If you want to return a product that was purchased with a gift (for example, you received a gift by purchasing products for a specific amount), you must also return the gift sent. If the gift is not returned, the value of the gift will be deducted from the amount returned.
If you wish to return the goods, you must first fill in the return form, which you can find under the Order Information of the e-store. In the letter, please indicate the order number, the customer’s details and the product you wish to return. We deduct the cost of shipping from the amount to be refunded. For further information please contact us at info@nurme.eu.